Luka Meng
builds the automation systems revenue teams wish they had

AI Lead Qualification Voice Agent

AI voice agent that qualifies inbound leads via automated phone calls, replacing a 3-touch manual outreach cycle (10–30 min/lead). Handles interest confirmation, language detection with human handoff for French-preference leads, deal qualification, and booking link delivery via WhatsApp and email.

Speed to Lead Automation

End-to-end Make automation replacing a 5–10 min/lead manual outreach workflow. Pulls Salesforce leads, matches contact and program data, generates a personalized first-touch email, sends via Outlook, and logs back to CRM. Formal IT proposal submitted for Salesforce API and MS 365 OAuth access to enable company-wide deployment.

Conversion Event Attendance Management

Production React/Firebase web app replacing pen-and-paper event check-in. QR self-check-in from any device, real-time sync across the team, walk-in registration, and live attendance dashboards. Now the standard tool for all intake events across the institution, with formal commendation from Head of Sales & Enrolment.

Sales Process Redesign: Interview & Campus Visit Pipeline

Restructured interview and campus visit scheduling from a disconnected, email-heavy process into a pipeline stage with full visibility. Self-service booking via Microsoft Bookings eliminated ~10 emails per lead; Power Automate dashboards gave the team real-time handoff visibility. Standardized feedback system with auto-generated PDF reports made interviewing delegatable to regional teams for the first time.

Extended the same infrastructure to campus visits — the in-person equivalent of a product demo, where prospects tour the kitchens, meet faculty, and experience the environment. For programs up to €67k, this is where the buying decision happens. Automated reminders near-eliminated no-shows.

AI-Enabled Enrollment Document Processor

Enrollment applications arrive as multi-page PDF bundles (transcripts, passports, motivation letters, financials) that sales reps must manually split and classify before acting — ~15 min per file. During peak intake periods, files sit untouched while reps are tied up with other leads. Built a Power Automate pipeline: AI Hub classifies document types and extracts fields, Adobe PDF Services API slices pages, and each document routes automatically to the right handler.

Salesforce Data Operations Tool

Local Python/Streamlit application that extracts data from enrollment application PDFs — pymupdf for form fields, Tesseract OCR for passport MRZ parsing — auto-maps values to Salesforce picklist schema (dates, nationalities, qualifications), and generates SOQL query payloads with structured CSV for Salesforce Inspector bulk operations. Two tracks: paper applications (7-step insert workflow) and online applications (export→compare→update workflow).

Sales Enablement: Campus Visit Invitation Generator

Self-service tool for generating branded PDF campus visit invitations. Built after a single-point-of-failure surfaced: the process depended on one person's Canva template, and previously required coordination between five parties over days. For programs up to €67k, that delay directly hurt conversion. Now any rep globally generates a branded invitation in minutes.

AI Sales Support Chatbot

Customer-facing chatbot handling inbound lead questions about programs, pricing, requirements, and enrollment logistics 24/7. Trained on structured product knowledge with human handoff — routes prospects to a live counselor when the conversation needs a personal touch.

Multi-Agent Orchestration Platform

Three AI agents coordinating autonomous tasks across platforms without human relay — signal ingestion, enrichment, and 5-stage triage. Built on a self-hosted OpenClaw gateway (Hetzner VPS) routing Kimi K2.5 with OpenAI fallback. Evolved through real production failures: zombie cron race conditions, context window overflow fixes, halt-on-failure dedup. Every safeguard exists because something broke.